Emotional Intelligence – what does it mean in business?


In the past the boss or manager knew their staff well enough to say hello and converse with them about family and what was going on for them outside of work. In today’s environment there are many situations where organisations are oblivious to the day to day challenges that employees face in their personal lives, and therefore don’t know what their staff need in extra support.

The obstacles people face today are of a greater significance than they have faced in the past. The key to having a successful business and provide support for your staff, is to have some empathy for the problems they face.

The challenge for business owners is to recognise their own ability to not only understand the issues but to apply this understanding to their own situations.  Having Emotional Intelligence is a skill that will not only aid you in running your business, but will also secure you better relationships with your employees. This will align them even more to the workplace and contribute to their coping skills in their own lives.

Emotional Intelligence (EI) is the ability for individuals to identify their own and others emotions, to discern between different feelings and label them appropriately, and manage and adjust emotions to adapt to environments or achieve one’s goal(s).


By Warren Scobie

Bizness Wins – Diversity Managers


I write for this magazine because it is informative and reaches a wide cross-section of the community.